Smartthings Door Lock Not Responding

Since you re getting notifications it s unlikely you need to do this far but as a last option.

Smartthings door lock not responding. Not a st problem but thought i would post in hopes someone can help. Also note that after a firmware update many devices can take upto 48 hours to come back online it appears to have something to do with the device health status. The back door locks st app shows updated status alexa app shows updated status. If that doesn t work maybe try to factory reset the lock this mean you ll need to exclude and pair it again with smartthings.

To do this in the smartthings mobile app. When any door is unlocked the card will turn red. When all doors are locked the card will turn blue. This was working for the last few months that i had the hub.

Smartthings device does not respond or the status is disconnected or incorrect. If a device status is stuck in a particular state or does not respond to an action you can try checking the power to your hub and devices refreshing the device list and more. When i say alexa lock back door alexa says locking hang on. I have 2 be469 schlage door locks z wave connected to st.

St connected to alexa. Touch lock all to quickly lock all unlocked doors. Try to reboot the hub. About 30 seconds later alexa says sorry back door is not responding.

From the home screen touch menu and select devices. To reset a z wave kwikset lock if the z wave kwikset lock was not discovered or if it was previously connected with another controller you may need to reset or exclude the device before it can successfully connect with the smartthings hub. If you re using the enhanced lock device handler it may help speed up the process. Tangential john harlow may 19 2015 4 58pm.

It still shows the status of the locks fine and sends me alerts when they are locked or unlocked but when i try to lock or unlock them from within the smartthings app nothing happens.